Tech

I stopped at public library en route to running home this Saturday, and borrowed a novel by the Pulitzer Prize-winning author Anne Tyler: Redhead by the Side of the Road.

To my surprise, I'd finished reading the story within three days. That's about Micah Mortimer, a self-employed computer fix-it guy calling himself the Tech Hermit. To be precise, the Tech Hermit mostly serves old ladies in his neighbourhood.

I don't want to compare myself (but close enough) to the computer illiterate customers of the Tech Hermit, but Micah conjured up the technical support hotline I often encounter at work. Micah's favorite answer says it best, "Did you try turning it off and then on again?"

No single advice better expresses the essence of what we need to deal with a computer glitch.